Shipping Policies

At GESPETFOOD, we offer several shipping options, although we always ship through courier companies. To find out exactly how much your shipment will cost, keep in mind that this will depend on several factors: the destination, the selected delivery time, the purchase amount, and the weight of the shipment.

Please note that in order for delivery times to be met, you must place your order before the cut-off time. After this cut-off time, the order will be processed the following day, as we cannot deliver it to the transport company. Please note that the cut-off time depends on the selected transport method.

Whenever you place an order with GESPETFOOD, we will inform you by email when we have shipped your order. In addition, we monitor the delivery and will contact you if there are any problems. That is why we ask you to provide us with a telephone number during the ordering process.

Please note that transport companies only operate from Monday to Friday. They do not deliver on Saturdays or, of course, Sundays or public holidays. Furthermore, when we give you delivery dates, we do not take into account whether it is a local or regional public holiday at the destination; we only consider national and local public holidays at the point of origin.

We cannot guarantee a delivery time. Transport companies may deliver throughout the agreed day before 8:00 p.m. However, an approximate time may be indicated, which the company will try to meet, but is not obliged to do so. If they are unable to locate you, the transport company will attempt a second delivery agreed with you. If after the second attempt they are unable to locate you, you must collect the order from the transport company’s premises.

If an order is shipped and cannot be delivered for reasons attributable to the customer, the amount paid for shipping costs will not be refunded, and additional shipping costs will have to be paid to resend the goods.

Within 14 days of receiving your order, you may return it at your own expense.

If you request a refund for a product that has already been opened, the amount will not be refunded.

If you have received the wrong product (we apologise in advance), we will cover the cost of returning the product and shipping the new product as soon as possible.

Instructions for returning a product: To return a product, please contact us by email with your order details, your identification and the reason for the return. We will respond as soon as possible.

If all requirements are met, once we receive the returned order or product, we will proceed to refund the total amount of the order or send a new one, according to your choice. Returned products must be sent using the same GESPETFOOD box that we sent you, or in a similar format that guarantees the return in perfect condition, and a copy of the delivery note must be included inside the package, indicating the reasons for the return.