Privacy Policy

Last update: 05/10/2023

Gespetfood is committed to protecting the privacy of its customers. Please take the time to review this document, in which we explain what information we collect about you, how we use it, and what your rights are. Gespetfood (‘we’) is responsible for processing the personal data collected through or in connection with www.gespetfood.com and any associated applications (hereinafter, the ‘Website’).

What personal data do we collect?

We collect your personal data when you use our Website or when you provide it to us directly. This data includes:

The information you provide when you use our Website (e.g. your name, contact details, gender, product reviews and any information you add to your account profile);
Transaction and billing information if you make purchases from us or use our Website (e.g., credit or debit card details and delivery information);
Records of your interactions with us (e.g. if you contact our customer service team or interact with us via social media);
Information you provide when you participate in a competition or survey;
Information collected automatically using cookies and other tracking technologies (e.g. which pages you have visited and whether you have clicked on a link in one of our emails). We may also collect information about the device used to access our Website; and
Other data provided to our Website, for example, we may access your location if you give us your consent.

What do we use this personal data for?

Depending on how you use our Website, your interactions, and the permissions you grant us, the purposes for which we collect your personal data include:

To complete your order and maintain your online account.
Manage and respond to any queries or complaints you make to our customer service team.
Personalise the Website and show you content we think you will be most interested in, based on your account information, purchase history, and browsing activity.
Improve and maintain the Website, and monitor its use.
For market research, e.g. we may contact you to request your opinions or comments on our products.
To send you marketing communications and show you personalised advertising, if we have your consent or are permitted to do so.
For security reasons, to prevent and investigate fraud and, if necessary, for our protection and the protection of third parties.
To comply with our legal and regulatory obligations.

We rely on the following legal basis, under data protection law, to process your personal data:

Data processing may be carried out if it is necessary for the performance of a contract, or prior to entering into a contract (e.g. when you have made a purchase with us, we use your personal information to process the payment and fulfil your order).
Because our legitimate interests as an e-commerce provider are to maintain and promote our services. We strive to get as close as possible to our customers in order to offer the best products and the best customer experience. We use your information to tailor our website, making it more interesting and relevant to the products and offers we provide.

Marketing

We love communicating with our customers and, depending on your preferences, we may use your personal data to send you marketing communications by email, telephone or post. Some of these messages may be tailored to your browsing or purchasing history, and any information we have about you.

To modify your subscriptions: if at any time you wish to stop receiving our communications (or wish to start receiving them again), you can change your preferences at any time by contacting us (details below), clicking on the ‘unsubscribe’ link in any email, or updating your account settings. If you unsubscribe, we may still communicate with you via service messages (e.g. order and delivery confirmations, and information about your legal rights).

You may also see our advertisements on third-party websites, including social media. These advertisements are tailored using cookies (which track your web activity and allow us to serve advertisements to customers who have visited our Website). The advertisements you see on social media are because we have contracted the social media network to show advertisements to our customers or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social media network. If you do not wish to see personalised advertisements, you can change your cookie and privacy settings in your browser and on third-party websites.

Who do we share this personal information with?

We share our customers’ personal data with third parties in the following circumstances:

With other companies in our group of companies, if necessary for the operation of the Website.
With our suppliers and service providers, e.g. payment processors and delivery companies.
With our legal advisers and consultants.
With third parties involved in fraud prevention and detection.
With law enforcement or other government authorities, e.g. to report fraud or in response to a legal request.
In the event that we sell any business assets, our customers’ personal data may be disclosed to a potential buyer. In this case, we will do our best to ensure that the buyer complies with the terms of this Privacy Policy.
If we have your consent or if it is legally permitted to do so.

Storage and preservation

We use service providers around the world. Consequently, your personal data may be processed in countries outside Europe, countries where you may have fewer legal rights with regard to your data than those established by local laws. If we transfer personal data outside the European Economic Area, as required by applicable law, we ensure that your privacy rights are adequately protected by appropriate safeguards, in particular the EU standard contractual clauses. Please contact us if you would like more information about these safeguards.

We retain your personal data for as long as necessary for the purposes set out above, so this period will vary depending on your interactions with us. For example, if you made a purchase from us, we will keep a record of your purchase for the period necessary for billing, tax and warranty purposes. We may also keep a record of messages (e.g. if you have made a complaint about a product) for as long as necessary to protect us from a legal claim. When we no longer need to keep your information, it will be deleted. When you unsubscribe, we will keep your email address so that we do not send you emails in the future.

Safety

Our Website ensures that data is encrypted when it leaves the site. This process involves converting information or data into code to prevent unauthorised access. The Website follows this process and uses secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are used to protect customer data as it travels to and from this website through a secure communications channel.

We make every effort to ensure that personal data on our website is protected at all times; however, we cannot guarantee the absolute security and integrity of the information transmitted on our website.

Minors

Our site is not intended for or should not be used by children under the age of 18. We do not knowingly collect personal data from children under the age of 18.

Cookies

Our Websites use cookies and similar technologies to provide certain functionality to the Website, to understand and measure its performance, and to deliver personalised advertising. Please see our Cookie Policy here for more information about the cookies we use and how to change your settings.

Your rights

You have certain rights regarding your personal data, including the right to access and correct your personal data and, in specific circumstances, to transfer your personal data to another entity in a commonly used format.

You have the right to object to your personal data being used for certain purposes, including sending advertising. See ‘Marketing’ above for more details on how to opt out of marketing.

You also have the right to request the deletion of your personal data, for example: when our purposes for processing your personal data have been fulfilled; when you object to our processing of your personal data based on legitimate interests and we have no compelling legitimate grounds to continue processing your personal data; and where our processing was based on your consent which you have withdrawn.

We will comply with any request to exercise your rights in accordance with applicable law. However, please note that there are several limitations to these rights and there may be circumstances where we are unable to comply with your request. To make any request regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You also have the right to contact your local data protection supervisory authority.